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Return Policy

Return Policy

  • luxhairshop.comtakes pride in our quality products and service, we value our relationship with every customer. If you are not completely satisfied with your purchase because of our fault, we accept returns of the hairpiece. luxhairshop.com will make returns process as easy as possible.We accept returns and we are here 24 hours a day to assist you with your return!

    • We know how important getting the perfect hairpiece is. We hope that you send the items back to us in perfect condition and that you follow the return instructions listed below.

    •All orders canceled within 12 hours of purchase will be eligible for a full refund.

    •All orders canceled within 24 hours will be eligible for a 50% partial refund.

    •All orders cannot be canceled or changed after 24 hours.

    • luxhairshop only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by luxhairshop.

     • We cannot accept returns for confirmed customer sized or customer self designed hairpiece.

     • We cannot accept returns on items that have been worn or damaged by improper cleaning method.

     • We can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
  • Custom Clearance Taxes 
    We do not accept the refund requets on you refusing to sign for the parcel because of the taxes.
    All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), luxhairshop.comcan not be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. 

To find out more about this, please contact your local custom office. 

  • You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.

    •  If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you and you need to ship the item back to us within 7days (from the date the item is received).Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).

      •  We encourage customers to keep the hairpiece if there is only a little problem; we will refund 20%~30% to the people who alter their hairpiece in local.

      •    When you ship the hairpiece, please mark the price is 5-10 dollars, for the hairpiece is valueless to you.

       •  We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
  •  We provide a modification service for our customers, who can send back the hairpiece to us and get the hairpiece modified within 7 working days. However, in this case, customer should responsible for the shipping fee forth and back.

    Any more questions, pls feel free to send E-mails to: service@luxhairshop.com

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