Return Policy


Return Policy takes pride in our quality products and service, we value our relationship with every customer. If you are not completely satisfied with your purchase because of our fault, we accept returns of the hairpiece. will make returns process as easy as possible.

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

We know how important getting the perfect hairpiece is. We hope that you send the items back to us in perfect condition and that you follow the return instructions listed below.

luxhairshop only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by luxhairshop.

We cannot accept returns for confirmed customer sized or customer self designed hairpiece.

We cannot accept returns on items that have been worn or damaged by improper cleaning method.

We can declare that our products are of good quality. Any uninformed returning of the item will not be credited.

We do not accept the refund request on you refusing to sign for the parcel because of the taxes.

All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), can not be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office.

If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you and you need to ship the item back to us within 7 days. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).

When you ship the hairpiece, please mark the price is 5-10 dollars, for the hairpiece is valueless to you. And we can't accept EMS because of large tax.

We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

Please note: 

UK law states you cannot return human hair products that have been used. We adhere to strict policies in regards to UK law, health regulations, and hygiene concerns.

Any more questions, pls feel free to send E-mails to:

All order refund & return issue can be solved on business days, from Monday to Friday.